5 Common Moving Scams and How to Avoid Them

Moving can be an exciting yet stressful experience, and unfortunately, that stress makes people an easier target. Scammers count on movers being rushed, tired, or unfamiliar with how a legitimate moving company actually operates, and they use that gap to charge more than agreed, hold belongings until extra cash changes hands, or disappear entirely after taking a deposit.

We put this guide together after fielding calls from people who had already been burned once and wanted to know what to check the second time around. Below, you'll find the red flags that show up before you even book, the specific scams to know by name, how to protect yourself at every stage of the move, and what to do if it's already happened to you.

Moving Scams: What to Watch Out For

Moving scams come in various forms and can significantly impact your moving experience. Scammers often prey on people’s lack of knowledge about the moving industry. By understanding these scams, you can better protect yourself and your belongings.

Conducting thorough research is vital when choosing a moving company. Start by checking online reviews and ratings to verify a company's reputation. Additionally, asking for recommendations from friends or family can provide valuable insights into a mover's reliability. For a closer look at what a trustworthy estimate should include, see our guide to red flags in a moving estimate.

Red Flags to Look For

1. Unusually Low Estimates

A significantly lower estimate compared to other movers may indicate a scam. Scammers often use low estimates to attract customers, only to increase the price later.

2. Demand for Large Deposits

If a moving company asks for a substantial deposit upfront, it could be a sign of a scam. Legitimate movers typically require a modest deposit or none at all.

3. Lack of a Physical Address

Companies that don’t provide a verifiable physical address or only have a P.O. box could be fraudulent. A legitimate moving company should have a business address where you can reach them.

4. No Insurance or Licensing Information

Movers should be properly licensed and insured, and reputable companies are often listed with a trade group such as the Canadian Association of Movers. If a company can't provide proof of these credentials, or has no trade association listing at all, that's worth asking about directly.

5. No Written Estimates or Contracts

Reputable movers always provide written estimates and detailed contracts. If a company only offers verbal estimates or refuses to put terms in writing, proceed with caution.

6. Poor Online Reviews

Negative reviews or a lack of online presence can be a warning sign. Check multiple review platforms and verify the company’s reputation through customer feedback.

7. Suspiciously High or Low Rates for Additional Services

Charges for additional services, such as packing or storage, should be reasonable and clearly outlined. Unusually high or low rates can be a tactic to hide hidden fees or deceive customers.

8. No Clear Communication

If the moving company is unresponsive or avoids answering specific questions about their services or policies, it could be a red flag. Clear and open communication is essential for a trustworthy moving company.

Common Types of Moving Scams

Understanding common moving scams can help you avoid them. Scammers often use tactics to deceive clients and inflate costs. Being aware of these tactics allows you to take preventive measures and protect your belongings.

1. The Non-Binding Estimate Scam

A non-binding estimate is a type of quote that can be changed on moving day. Scammers use this tactic to lure you in with a low estimate, only to increase the price once your items are loaded. Always request a binding estimate to avoid unexpected charges.

2. The Fake Moving Company Scam

Fake moving companies often set up websites and phone lines to appear legitimate. These companies may promise low rates but disappear with your belongings. Verify a mover’s legitimacy by checking their licensing and insurance before hiring.

3. The Low-Ball Estimate Scam

Scammers often offer extremely low estimates to attract customers. Once the move is underway, they claim additional charges are necessary due to the “complexity” of the move. To avoid this scam, always get a written estimate and compare it with other companies.

4. The Hidden Fees Scam

Hidden fees can significantly increase your moving costs. Some companies might add unexpected charges for services like packing materials or stairs. Ensure all potential fees are included in the written estimate to avoid surprises.

5. The Damaged or Missing Items Scam

Some movers might mishandle or lose items during the move. They may then refuse responsibility or offer inadequate compensation. To protect yourself, document the condition of your belongings before the move and inspect them upon arrival.

How to Protect Yourself from Moving Scams

Taking proactive steps can help safeguard you from moving scams. By verifying a company’s credentials and understanding the contract, you can avoid many common pitfalls. Implementing these practices will make your move smoother and more secure.

Check Reviews and References

Reading reviews and checking references are crucial steps in choosing reliable movers. Reviews can provide insights into other customers' experiences, while references from past clients offer direct feedback. This due diligence helps ensure the mover has a good reputation.

Verify Licensing and Insurance

Make sure the movers you hire are properly licensed and insured. Licensing ensures that the company meets industry standards, while insurance protects you in case of damage or loss. You can usually verify these credentials through local regulatory bodies or online resources.

Get a Written Estimate

Always obtain a written estimate before agreeing to any moving services. A written estimate should detail the services provided and the total cost. This document serves as a reference if disputes arise regarding the final charge.

Understand the Contract

Review and understand the moving contract thoroughly before signing. The contract should outline all services, fees, and terms of the move. Ensure there are no hidden clauses that could lead to unexpected costs or issues.

Inspect Your Belongings

Inspect your belongings before and after the move to ensure nothing is damaged or missing. Documenting the condition of your items helps in filing claims if issues arise. A detailed inventory list can also be useful for comparison.

Steps to Take if You Encounter a Moving Scam

If you're already dealing with a moving scam, acting quickly gives you the best chance of getting your money or your belongings back.

Document Everything: Keep every estimate, contract, text message, and email from the company. Photograph any damaged or missing items as soon as you notice them. This paperwork is what actually makes a complaint or a credit card dispute go somewhere.

Report It: File a complaint with the Canadian Anti-Fraud Centre and Consumer Protection Ontario, and leave a detailed, factual review so other people can spot the pattern before they book.

Dispute the Charge: If you paid by credit card, contact your card issuer about a chargeback. This is one of the fastest ways to recover money from a company that has already disappeared or stopped answering calls.

Frequently Asked Questions

What's the most common moving scam to watch for?

The lowball estimate is the most common. A company quotes a price well below everyone else, then claims extra fees are needed once your things are loaded onto the truck. Always get a written, binding estimate and compare it against at least two other movers before booking, so you can spot a number that looks unrealistically low from the start.

How can I check if a moving company is properly licensed?

Ask directly for their licensing and insurance information, and check whether they're listed with a trade group such as the Canadian Association of Movers. A legitimate company will have this ready and won't hesitate to share it. If a mover avoids the question or gives you a vague answer, treat that as a reason to keep looking.

Is it normal for movers to ask for a deposit?

A small reservation fee is normal and helps hold your date. What's not normal is a large deposit, especially in cash, before any work has been done. If a company asks for more than a modest amount upfront, or insists on cash only, treat that as a warning sign rather than standard practice.

What should I do if a mover demands more money on moving day?

Ask for the reason in writing and compare it against your signed estimate. If the increase isn't justified by anything you agreed to, don't hand over cash on the spot. Document the situation with photos and notes, then report it to the Canadian Anti-Fraud Centre and dispute any charges through your credit card if you already paid.

How do I find a trustworthy moving company in my area?

Start with reviews across more than one platform, ask for a written and preferably binding estimate, and confirm licensing and insurance before you book. A trustworthy moving company will answer these questions directly instead of brushing past them. Getting at least two or three quotes also makes it much easier to spot a number that looks off.

Choose Advance Moving for a Trusted Moving Experience

If you're looking for reliable, licensed movers, Advance Moving is a CAM-listed, fully insured moving company that puts every estimate in writing before the job starts. We offer both residential moving and commercial moving services across the GTA, and we're upfront about pricing from the first phone call, not just on moving day.

If you're comparing quotes and want to know what else to check for, you can review some moving mistakes to avoid and ensure a smooth relocation. Request a free quote today, or call us at (437) 989-7726, and get a fair, written estimate for your move.